If you use a payroll service to help manage your small business payroll, you may wonder if you’re using the right provider. There are a few things that are especially important to take into account when selecting or deciding whether to switch payroll service providers. We’ll discuss the top reasons to switch payroll providers today so that you can make the best choice for your payroll outsourcing needs.
Consider the provider’s customer service
One of the most important services a payroll outsourcing company provides isn’t the actual payroll but, in fact, their customer service. First and foremost, your payroll service company is a service company. It doesn’t matter how great they are at the payroll part if they don’t communicate with you well or they are rude. You should always be able to get ahold of someone when you call, whether or not your question is immediate or not. Their hours should be complimentary to your own and, if they’re not, they should have an after hours way to communicate with them in the event of an emergency. Remember, time is money. This is true both for you and for your payroll service provider. If you are unhappy, it may be time to consider switching.
What is your growth potential and ROI?
No one knows how your business will change over the course of its lifespan, not even your payroll service provider. It’s important to choose a provider that will be able to adapt and grow with you. It’s also important to look at your ROI (return on investment). If a growing company also means growing fees from your payroll outsourcing company, it might be a good time to switch. You need to get the most bang for your buck with a knowledgeable company that can evolve with your company’s growing needs and provide you what you need without adding service fees that make hiring them not make sense. If you’re not getting a good ROI, switch. You deserve the best.
Reliability, Integrity and Helpfulness
Obviously, a payroll outsourcing company needs to be honest, reliable and perform with integrity. Even a company with outstanding customer service and growth potential fails if they don’t provide accurate payroll service. Make sure you’re getting reports and checking them over to make sure they are 100% accurate. Anything less is not worth your money and you need to switch providers immediately. Although a few errors here or there may not seem like much, they add up to potentially large amounts of money in fines and fees eventually. If you’re spending too much time tracking down errors and helping your payroll outsourcing company fix them, is it really worth spending the money?
If you own a small business, you know how much goes into all the day to day operations of keeping it moving forward. Hiring a payroll service can be an important and helpful step, but consider all of the factors when choosing one to make sure you’re getting the most bang for your buck.